This course will equip participants with the skills and knowledge to analyse data so that the participant will know what is going on behind the number crunching and hence they are in control of the analysis. The course participants will be exposed to the importance of looking at data and figuring out the story behind it so that the story is told correctly, fairly and comprehensively. Hence this will lead to better management decisions and improving the quality of service delivery.

*(Former course code either 020712e or 180085)